About Us

Founded in 2022 by longtime friends Seth Goldstein and Steven Rofrano, MASA began with a simple idea: a tortilla chip cooked in grass-fed beef tallow instead of seed oils, made with organic corn and the best ingredients they could find.

Steven cooked the first batches in his parents’ backyard. Family and friends, even those who had never thought much about ingredient labels, said the chips were better than anything on the shelf. But the tallow that made the chips great also made them nearly impossible to produce at scale. Most manufacturing plants are built for cheap oils, not tallow, and around 200 turned Seth and Steven down. So they built one themselves.

Today, MASA continues to make its chips in small batches at its own facility, even as it has grown to more than 3,000 stores nationwide. Each batch starts with organic corn, then is cooked in 100% grass-fed beef tallow for a more satisfying crunch and finished with real sea salt and spices. Some things are worth doing properly.

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Return Policy

At MASA Chips, our commitment to quality is unwavering, and your satisfaction is our priority. However, because we sell food, we unfortunately cannot accept returns for a refund. We understand that there are rare occasions where a return or replacement may be warranted. This policy outlines the specific circumstances under which they will be considered, demonstrating our dedication to fairness and customer satisfaction.

General Policy

Note: Discarding your chips/bags may make your order ineligible for replacements.

Shipping Issues

Shipping errors include: delays, damaged boxes, misdeliveries, and items marked delivered but not received.

Specific Circumstances for Refund Consideration

Refunds and replacements are not automatically issued upon request. Refunds or replacements are considered under the following exceptional circumstances:

  1. Defective or Damaged Products: If the product arrives defective or damaged, we will replace it. Photographic evidence of the defect or damage is required, including the lot code printed on the bag. Claims must be submitted within 7 days of receipt.
  2. Incorrect Product Delivery: If you receive an incorrect product, we will replace it with the correct one. Contact customer service within 7 days of delivery with a photo of what you received, a photo of your shipping label, and your order number.
  3. Medical Emergency Situations: If a true medical emergency prevents you from using our product, we're happy to review your situation. Valid medical documentation is required. (This policy does not apply to personal dietary choices or newly discovered ingredient restrictions.)
  4. Mandatory Regulatory Refunds: MASA Chips will issue a refund if it is mandated by specific regulatory circumstances, complying fully with applicable laws.

How to Initiate a Replacement

To initiate a request, please email hello@masachips.com

All orders are ineligible for a shipping cost refund.

Depending on the circumstances, we may provide a return label to inspect affected products and ensure corrective actions going forward. In this case, customers are responsible for return shipping costs.